How Can We Help You?
Below are the questions our buyers ask most often before ordering pallet trucks, stackers and lift platforms. If you don't see your answer, our team replies within 24 hours.
Products
What is the minimum order quantity (MOQ)?
For our standard models, the MOQ starts from just 1 unit for trial orders. For private-label OEM orders with your logo, colors or custom packaging, the typical MOQ is around 20–50 pieces per model, depending on the customization. We will confirm the exact MOQ with your quotation.
Can I customize products with my own brand?
Yes. HUWRIL specializes in OEM/ODM services. We can apply your logo (pad printing, laser engraving or nameplate), custom paint colors, modified fork dimensions, rated capacity, battery type and branded packaging. See our OEM / ODM page for details.
What warranty do your products carry?
Standard equipment carries a 12-month warranty against manufacturing defects from the date of shipment. The hydraulic pump, steel frame and electrical components are covered under normal use. Consumable wear parts (wheels, seals, batteries) follow their own service life. Extended warranty is available for bulk orders.
Ordering
How long is the production lead time?
Standard models in stock usually ship within 7–15 days. Customized OEM orders typically take 25–40 days after sample approval, depending on quantity and the level of customization. We will give you a firm lead time with your proforma invoice.
What payment terms do you accept?
Our standard term is T/T with a 30% deposit and 70% balance before shipment. For established partners we can discuss more flexible terms, and for large orders L/C at sight can be arranged. We will confirm the accepted methods during your consultation.
Can I order a sample before a bulk order?
Yes—sample orders are welcome so you can inspect build quality, paint finish and operation. The sample fee is often deductible from your later bulk order. Contact us with the model you want to test and we will arrange it.
Shipping
Do you ship internationally?
Yes. We export worldwide from our Hangzhou factory and regularly ship to distributors, importers and end users across Europe, the Middle East, Southeast Asia, Africa and the Americas. Just tell us your destination port or address.
What shipping methods and packaging do you use?
For bulk orders we ship by sea (FCL or LCL). Samples and urgent parts go by air or express (DHL/FedEx). Units are packed in export-worthy plywood cases or reinforced cartons with foam protection on forks, pumps and batteries to prevent transit damage. A packing list and photos are provided before dispatch.
How do you calculate shipping cost?
Shipping depends on volume, weight, destination and Incoterms (EXW, FOB, CIF or DDP). Once we confirm your model and quantity we will request freight from our forwarders and quote a delivered price so there are no surprises.
After-Sales & Support
What if parts are damaged when the goods arrive?
Please inspect the shipment immediately and send photos of the outer carton and any damaged parts within 7 days of arrival. We will send replacement free parts in your next order or by express, and work with the forwarder on any larger claims.
Do you provide spare parts and technical support?
Yes. We supply spare parts (seals, pump kits, wheels, switches, batteries) at cost price, and provide technical support by email, WhatsApp and video call. Most common issues can be resolved remotely with our step-by-step guidance.
Certifications
Are your products CE certified? Can you provide test reports?
Our equipment is designed and manufactured to meet CE requirements, and test/report documentation can be provided on request for the models and markets you target. For specific certification needs (e.g. CE for your region, or other market standards), tell us your destination and we will confirm what documentation accompanies the order.
